On July 29, 2024, a cyber attack targeting Locata, a housing software provider managing multiple housing portals, triggered a widespread phishing scam affecting several boroughs in Greater Manchester. The incident exposed residents to risks of personal data theft through fraudulent email links.
The issue initially surfaced in one borough where residents received deceptive emails urging them to activate their tenancy options by providing personal information. This phishing attempt led to concerns about data security and prompted immediate action.
In response, the local council suspended certain housing services as a precautionary measure and enlisted IT experts to address the situation and mitigate further risks. The Information Commissioner’s Office has been informed about the breach, and affected individuals are being advised to follow the National Cyber Security Centre’s (NCSC) guidelines.
For those who clicked on the phishing link, the following steps are recommended:
Monitor Financial Accounts: Regularly check credit accounts for any unusual transactions and report suspicious activity to Action Fraud.
Update Passwords: Change passwords for email and banking accounts immediately. Use unique passwords for different online accounts to enhance security.
Utilize Credit Score Services: Consider using free credit score checking services to monitor for potential fraud.
Individuals who have applied for a housing register are advised to contact the relevant authorities to check the status of their application and understand how the cyber attack may have impacted it.
By taking these precautionary measures, residents can better protect their personal information and minimize the potential effects of the phishing scam.
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