Category: Partners

Excellence in Leadership: CRN Recognizes Alex Page Among Its 2025 Channel Chiefs

For the third consecutive year, Rapid7’s Alex Page has been honored as a CRN Channel Chief, a testament to his unwavering commitment to driving growth, fostering innovation, and strengthening our global channel partnerships. CRN’s annual Channel Chiefs list showcases the top leaders throughout the IT channel ecosystem who go above and beyond to ensure mutual success with their partners and customers. This recognition highlights Alex’s remarkable leadership as well as the significant strides his team has made in collaboration with Rapid7’s channel ecosystem.

A philosophy that drives success

Alex’s channel philosophy is simple, yet powerful: Focus matters. By identifying and investing in the partners who best align with Rapid7’s goals and have the ability to deliver exceptional customer success, Alex and his team ensure a meaningful and impactful collaboration. This focused approach has not only delivered outstanding mutual results, it has also deepened the appreciation and trust we share with our partners.

Innovating for the future

An example of an impactful initiative led by Alex and his team in 2024 was Rapid7’s partnership with Comcast. This collaboration combines the advanced SecOps technology of Rapid7’s Command Platform with 24/7 SOC capabilities to provide superior threat detection and prevention for Comcast’s small, medium, and large enterprise customers. Through this innovative partnership, we have expanded our partner ecosystem as well as set a new standard for delivering world-class security solutions.

Looking ahead to 2025

As the channel landscape evolves, Alex and his team — supported by the greater Rapid7 organization — are doubling down on three key areas in 2025:

  1. Relationship focused approach – By focusing on the partners who will solve our customers’ problems, and forming deep relationships with each of them, rather than aiming for a breadth of partners with shallow connections, we will jointly acquire more customers and enable their long-term success.
  2. A unified partner experience – Many of Rapid7’s partners don’t fit cleanly into a single bucket. They’re not just a channel partner or just a service provider; they are many things to their customers. In 2025 and beyond, partners will be able to engage with Rapid7 and their customers in a variety of ways.
  3. Technical enablement and specialization – Partners are making it clear that they need to empower their technical resources more than ever before to meet the evolving security needs of their customers. By prioritizing technical enablement and helping our partners specialize in the many capabilities where Rapid7 technologies lead the market, we will ultimately drive even higher rates of customer satisfaction together, which leads to positive business outcomes for the customer, the partner, and Rapid7.

Shared growth through collaboration

Learn more about sales, technology, and partnerships with Rapid7 by visiting our Partners page.

Celebrating Excellence: Alex Page Recognized As a CRN 2024 Channel Chief

Congratulations to Rapid7’s Vice President of Global Channel Sales, Alex Page, who is named among the newly-announced CRN 2024 Channel Chiefs!

Alex, who also received this prestigious accolade in 2023, has been recognized for his outstanding contributions and expertise in driving strategic initiatives and shaping the channel agenda for both Rapid7 and the wider partner community.

The Channel Chiefs list, released annually by CRN, showcases the top leaders throughout the IT channel ecosystem who work tirelessly to ensure mutual success with their partners and customers.

"These channel evangelists are dedicated to supporting solution providers and achieving growth by implementing robust partner programs and unique business strategies," said Jennifer Follett, VP, US Content, and Executive Editor, CRN, at The Channel Company.

"Their efforts are instrumental in helping partners bring essential solutions to market. The Channel Company is pleased to acknowledge these prominent channel leaders and looks forward to chronicling their achievements throughout the year."

Under Alex’s leadership, Rapid7 has matured its channel approach to create a win-win-win scenario for all parties — most importantly, the end customer. This includes an obsessive focus on “being easy to do business with" for both partners and customers, and empowering our partners to participate in the full customer journey with us.

In Alex’s words: “Focus matters. You cannot try to be all things to all people, in general – but this very much applies to the channel. Find the partners who best fit your goals as a company, and can help make your customers most successful, and go deep with a small group of them. Your focus will drive more results. Your focus will also be very much felt and appreciated by the partner.”

We are proud to have Alex leading the charge, and of this recognition, which reinforces Rapid7’s commitment to excellence, innovation, and strong partnerships.

Learn more about Rapid7 global partnerships here.

Alerting Rules!: InsightIDR Raises the Bar for Visibility and Coverage

By George Schneider, Information Security Manager at Listrak

I've worked in cybersecurity for over two decades, so I've seen plenty of platforms come and go—some even crash and burn. But Rapid7, specifically InsightIDR, has consistently performed above expectations. In fact, InsightIDR has become an essential resource for maintaining my company’s cybersecurity posture.

Alerting Rules!

Back in the early days, a SIEM didn’t come with a bunch of standardized alerting rules. We had to write all of our own rules to actually find what we were looking for. Today, instead of spending six hours a day hunting for threats, InsightIDR does a lot of the work for the practitioner. Now, we spend a maximum of one hour a day responding to alerts.

In addition to saving time, the out-of-the-box rules are very effective; they find things that our other security products can't detect. This is a key reason I’ve been 100% happy with Rapid7. As a user, I just know it’s functional. It’s clear that InsightIDR is designed by and for users—there’s no fluff, and the kinks are already ironed out. Not only am I saving time and company resources, the solution is a joy to use.

Source Coverage

When scouting SIEM options, we wanted a platform that could ingest a lot of different log sources. Rapid7 covered all of the elements we use in the big platforms and various security appliances we have—and some in the cloud too. InsightIDR can ingest logs from all sources and correlate them (a key to any high-functioning SIEM) on day one.

Trust the Process

I can honestly say this is the first time I’ve ever used a product that adds new features and functionality every single quarter. It’s not just a new pretty interface either, Rapid7 consistently adds capabilities that move the product forward.

What’s also wonderful is that Rapid7 listens to customers, especially their feedback. Not to toot my own horn, but they’ve even released a handful of feature requests that I submitted over the years. So I can say with absolute sincerity that these improvements actually benefit SOC teams. They make us better at detecting the stuff that we’re most concerned about.

Visibility and Coverage, Thanks, Insight Agent!

If you’re not familiar with Insight Agent, it’s time to get acquainted. Insight Agent is critical for running forensics on a machine. If I have a machine that gets flagged for something through an automated alert, I can quickly jump in without delay because of the Insight Agent. I get lots of worthwhile information that helps me consistently finish investigations in a timely manner. I know in pretty short order whether an alert is nefarious or just a false positive.

And this is all built into the Rapid7 platform—it doesn’t require customization or installations to get up and running. You truly have a single pane of glass to do all of this, and it’s somehow super intuitive as well. Using the endpoint agent, I don’t have to switch over to something else to do additional work. It’s all right there.

“Customer support at Rapid7 is outstanding. It’s the gold standard that I now use to evaluate all other customer support.”

Thinking Outside the Pane

I also have to give a shout out to the Rapid7 community. The community at discuss.rapid7.com/ and the support I get from our Rapid7 account team cannot be overlooked. When I have a question about how to use something, my first step is to visit Discuss to see if somebody else has already posted some information about it—often saving me valuable time. If that doesn’t answer my question, the customer support at Rapid7 is outstanding. It’s the gold standard that I now use to evaluate all other customer support.

The Bottom Line

My bottom line? I love this product (and the people). To say it’s useful is an understatement. I would never recommend a product that I didn’t think was outstanding. I firmly believe in the Rapid7InsightIDR and experience how useful it is every day. So does my team.

To learn more about InsightIDR, our industry-leading cloud-native SIEM solution, watch this on-demand demo.

Rapid7 Solutions for Partners

Central to our mission at Rapid7 is building long-term relationships with partners who deliver valuable security solutions to customers. As customers increasingly seek managed services to meet their security needs, we've eagerly expanded our partner ecosystem to support a rapidly growing body of Managed Security Service Provider (MSSP) partners.

As a unified security operations (SecOps) technology platform, Rapid7 makes it easy for MSSPs to build services around an array of solutions, including detection and response, vulnerability management, cloud security, external threat intelligence, and more.

Rapid7's Insight platform is designed with an obsessive focus on the practitioner experience. This includes the following special considerations for the MSSP security operations center (SOC) analyst.

Multi-tenancy

Multi-tenancy and customer data separation is foundational to the MSSP product experience. We understand there are strict regulatory requirements necessitating data separation across all end-customers. Ensuring partners leverage multi-tenancy across all core components of their portfolio is critical to optimal service delivery for end-customers.

Single Pane of Glass (Introducing Multi-Customer Investigations)

Whereas other vendors may require partners to individually manage investigations and security posture for each customer independently, we realize this is not an optimal experience for a partner who may have tens, hundreds, or even thousands of end-customers. Our solution offers a single pane of glass for aggregated data visibility across all customers in one place.

One example of this is our multi-customer investigations experience which we launched in April. With this capability, MSSPs are empowered to conduct investigations at scale across their customer bases. After a few months, feedback on this experience has been overwhelmingly positive. Early users of the capability say this has yielded up to a 20 percent decrease in time spent investigating workflows.

And this is just the beginning. The multi-customer investigations functionality represents just the first step in a larger cross-portfolio product strategy to unlock operational efficiencies for MSSPs – no matter where they are in their security journey.

Easy deployment

Whether a partner is more of a managed service provider (MSP) with emerging security workflows or a mature MSSP with an established way of working, we’ve heard a consistent message: Partners need fast time-to-value for end-customers. That's why we've made it easy for MSSPs to rapidly deploy new customers across all solution offerings. We understand security solutions are most valuable when partners deliver value quickly, and that starts with speedy deployment across the Insight platform.

A dedicated support experience

When partners encounter issues, it’s critical they are resolved quickly. It’s equally important to easily generate cases, track tickets, and escalate as needed. That’s why we introduced an exclusive support experience. Partners can easily navigate to this new experience via a dedicated tile in the Rapid7 partner portal. From there, creating a case is easy and intuitive. Support staff has also been trained to handle partner-specific use cases—such as multi-customer investigations—to ensure issues are resolved efficiently.

One platform to support many service offerings

Our mission is to be the ideal SecOps platform of choice for partners. This means it needs to be easy to navigate the different solutions available for partners. Many partners have started their journeys with Rapid7 detection and response capabilities and, as their needs have grown, evolved into delivering a comprehensive security suite that includes forensic analysis, vulnerability management, cloud security, and threat intelligence solutions. API support also enables partners to integrate Rapid7 with their own technology stacks.

Today, partners leverage Rapid7’s detection, assessment, and response capabilities to service hundreds of end-customers with an eye towards scaling rapidly. We look forward to continually growing this program alongside our partners and their meaningful feedback. Learn more about becoming a partner.