Category: Unit 221B

Besieged by scammers seeking to phish user accounts over the telephone, Apple and Google frequently caution that they will never reach out unbidden to users this way. However, new details about the internal operations of a prolific voice phishing gang show the group routinely abuses legitimate services at Apple and Google to force a variety of outbound communications to their users, including emails, automated phone calls and system-level messages sent to all signed-in devices.

Image: Shutterstock, iHaMoo.

KrebsOnSecurity recently told the saga of a cryptocurrency investor named Tony who was robbed of more than $4.7 million in an elaborate voice phishing attack. In Tony’s ordeal, the crooks appear to have initially contacted him via Google Assistant, an AI-based service that can engage in two-way conversations. The phishers also abused legitimate Google services to send Tony an email from google.com, and to send a Google account recovery prompt to all of his signed-in devices.

Today’s story pivots off of Tony’s heist and new details shared by a scammer to explain how these voice phishing groups are abusing a legitimate Apple telephone support line to generate “account confirmation” message prompts from Apple to their customers.

Before we get to the Apple scam in detail, we need to revisit Tony’s case. The phishing domain used to steal roughly $4.7 million in cryptocurrencies from Tony was verify-trezor[.]io. This domain was featured in a writeup from February 2024 by the security firm Lookout, which found it was one of dozens being used by a prolific and audacious voice phishing group it dubbed “Crypto Chameleon.”

Crypto Chameleon was brazenly trying to voice phish employees at the U.S. Federal Communications Commission (FCC), as well as those working at the cryptocurrency exchanges Coinbase and Binance. Lookout researchers discovered multiple voice phishing groups were using a new phishing kit that closely mimicked the single sign-on pages for Okta and other authentication providers.

As we’ll see in a moment, that phishing kit is operated and rented out by a cybercriminal known as “Perm” a.k.a. “Annie.” Perm is the current administrator of Star Fraud, one of the more consequential cybercrime communities on Telegram and one that has emerged as a foundry of innovation in voice phishing attacks.

A review of the many messages that Perm posted to Star Fraud and other Telegram channels showed they worked closely with another cybercriminal who went by the handles “Aristotle” and just “Stotle.”

It is not clear what caused the rift, but at some point last year Stotle decided to turn on his erstwhile business partner Perm, sharing extremely detailed videos, tutorials and secrets that shed new light on how these phishing panels operate.

Stotle explained that the division of spoils from each robbery is decided in advance by all participants. Some co-conspirators will be paid a set fee for each call, while others are promised a percentage of any overall amount stolen. The person in charge of managing or renting out the phishing panel to others will generally take a percentage of each theft, which in Perm’s case is 10 percent.

When the phishing group settles on a target of interest, the scammers will create and join a new Discord channel. This allows each logged on member to share what is currently on their screen, and these screens are tiled in a series of boxes so that everyone can see all other call participant screens at once.

Each participant in the call has a specific role, including:

-The Caller: The person speaking and trying to social engineer the target.
-The Operator: The individual managing the phishing panel, silently moving the victim from page to page.
-The Drainer: The person who logs into compromised accounts to drain the victim’s funds.
-The Owner: The phishing panel owner, who will frequently listen in on and participate in scam calls.

‘OKAY, SO THIS REALLY IS APPLE’

In one video of a live voice phishing attack shared by Stotle, scammers using Perm’s panel targeted a musician in California. Throughout the video, we can see Perm monitoring the conversation and operating the phishing panel in the upper right corner of the screen.

In the first step of the attack, they peppered the target’s Apple device with notifications from Apple by attempting to reset his password. Then a “Michael Keen” called him, spoofing Apple’s phone number and saying they were with Apple’s account recovery team.

The target told Michael that someone was trying to change his password, which Michael calmly explained they would investigate. Michael said he was going to send a prompt to the man’s device, and proceeded to place a call to an automated line that answered as Apple support saying, “I’d like to send a consent notification to your Apple devices. Do I have permission to do that?”

In this segment of the video, we can see the operator of the panel is calling the real Apple customer support phone number 800-275-2273, but they are doing so by spoofing the target’s phone number (the victim’s number is redacted in the video above). That’s because calling this support number from a phone number tied to an Apple account and selecting “1” for “yes” will then send an alert from Apple that displays the following message on all associated devices:

Calling the Apple support number 800-275-2273 from a phone number tied to an Apple account will cause a prompt similar to this one to appear on all connected Apple devices.

KrebsOnSecurity asked two different security firms to test this using the caller ID spoofing service shown in Perm’s video, and sure enough calling that 800 number for Apple by spoofing my phone number as the source caused the Apple Account Confirmation to pop up on all of my signed-in Apple devices.

In essence, the voice phishers are using an automated Apple phone support line to send notifications from Apple and to trick people into thinking they’re really talking with Apple. The phishing panel video leaked by Stotle shows this technique fooled the target, who felt completely at ease that he was talking to Apple after receiving the support prompt on his iPhone.

“Okay, so this really is Apple,” the man said after receiving the alert from Apple. “Yeah, that’s definitely not me trying to reset my password.”

“Not a problem, we can go ahead and take care of this today,” Michael replied. “I’ll go ahead and prompt your device with the steps to close out this ticket. Before I do that, I do highly suggest that you change your password in the settings app of your device.”

The target said they weren’t sure exactly how to do that. Michael replied “no problem,” and then described how to change the account password, which the man said he did on his own device. At this point, the musician was still in control of his iCloud account.

“Password is changed,” the man said. “I don’t know what that was, but I appreciate the call.”

“Yup,” Michael replied, setting up the killer blow. “I’ll go ahead and prompt you with the next step to close out this ticket. Please give me one moment.”

The target then received a text message that referenced information about his account, stating that he was in a support call with Michael. Included in the message was a link to a website that mimicked Apple’s iCloud login page — 17505-apple[.]com. Once the target navigated to the phishing page, the video showed Perm’s screen in the upper right corner opening the phishing page from their end.

“Oh okay, now I log in with my Apple ID?,” the man asked.

“Yup, then just follow the steps it requires, and if you need any help, just let me know,” Michael replied.

As the victim typed in their Apple password and one-time passcode at the fake Apple site, Perm’s screen could be seen in the background logging into the victim’s iCloud account.

It’s unclear whether the phishers were able to steal any cryptocurrency from the victim in this case, who did not respond to requests for comment. However, shortly after this video was recorded, someone leaked several music recordings stolen from the victim’s iCloud account.

At the conclusion of the call, Michael offered to configure the victim’s Apple profile so that any further changes to the account would need to happen in person at a physical Apple store. This appears to be one of several scripted ploys used by these voice phishers to gain and maintain the target’s confidence.

A tutorial shared by Stotle titled “Social Engineering Script” includes a number of tips for scam callers that can help establish trust or a rapport with their prey. When the callers are impersonating Coinbase employees, for example, they will offer to sign the user up for the company’s free security email newsletter.

“Also, for your security, we are able to subscribe you to Coinbase Bytes, which will basically give you updates to your email about data breaches and updates to your Coinbase account,” the script reads. “So we should have gone ahead and successfully subscribed you, and you should have gotten an email confirmation. Please let me know if that is the case. Alright, perfect.”

In reality, all they are doing is entering the target’s email address into Coinbase’s public email newsletter signup page, but it’s a remarkably effective technique because it demonstrates to the would-be victim that the caller has the ability to send emails from Coinbase.com.

Asked to comment for this story, Apple said there has been no breach, hack, or technical exploit of iCloud or Apple services, and that the company is continuously adding new protections to address new and emerging threats. For example, it said it has implemented rate limiting for multi-factor authentication requests, which have been abused by voice phishing groups to impersonate Apple.

Apple said its representatives will never ask users to provide their password, device passcode, or two-factor authentication code or to enter it into a web page, even if it looks like an official Apple website. If a user receives a message or call that claims to be from Apple, here is what the user should expect.

AUTODOXERS

According to Stotle, the target lists used by their phishing callers originate mostly from a few crypto-related data breaches, including the 2022 and 2024 breaches involving user account data stolen from cryptocurrency hardware wallet vendor Trezor.

Perm’s group and other crypto phishing gangs rely on a mix of homemade code and third-party data broker services to refine their target lists. Known as “autodoxers,” these tools help phishing gangs quickly automate the acquisition and/or verification of personal data on a target prior to each call attempt.

One “autodoxer” service advertised on Telegram that promotes a range of voice phishing tools and services.

Stotle said their autodoxer used a Telegram bot that leverages hacked accounts at consumer data brokers to gather a wealth of information about their targets, including their full Social Security number, date of birth, current and previous addresses, employer, and the names of family members.

The autodoxers are used to verify that each email address on a target list has an active account at Coinbase or another cryptocurrency exchange, ensuring that the attackers don’t waste time calling people who have no cryptocurrency to steal.

Some of these autodoxer tools also will check the value of the target’s home address at property search services online, and then sort the target lists so that the wealthiest are at the top.

CRYPTO THIEVES IN THE SHARK TANK

Stotle’s messages on Discord and Telegram show that a phishing group renting Perm’s panel voice-phished tens of thousands of dollars worth of cryptocurrency from the billionaire Mark Cuban.

“I was an idiot,” Cuban told KrebsOnsecurity when asked about the June 2024 attack, which he first disclosed in a short-lived post on Twitter/X. “We were shooting Shark Tank and I was rushing between pitches.”

Image: Shutterstock, ssi77.

Cuban said he first received a notice from Google that someone had tried to log in to his account. Then he got a call from what appeared to be a Google phone number. Cuban said he ignored several of these emails and calls until he decided they probably wouldn’t stop unless he answered.

“So I answered, and wasn’t paying enough attention,” he said. “They asked for the circled number that comes up on the screen. Like a moron, I gave it to them, and they were in.”

Unfortunately for Cuban, somewhere in his inbox were the secret “seed phrases” protecting two of his cryptocurrency accounts, and armed with those credentials the crooks were able to drain his funds. All told, the thieves managed to steal roughly $43,000 worth of cryptocurrencies from Cuban’s wallets — a relatively small heist for this crew.

“They must have done some keyword searches,” once inside his Gmail account, Cuban said. “I had sent myself an email I had forgotten about that had my seed words for 2 accounts that weren’t very active any longer. I had moved almost everything but some smaller balances to Coinbase.”

LIFE IS A GAME: MONEY IS HOW WE KEEP SCORE

Cybercriminals involved in voice phishing communities on Telegram are universally obsessed with their crypto holdings, mainly because in this community one’s demonstrable wealth is primarily what confers social status. It is not uncommon to see members sizing one another up using a verbal shorthand of “figs,” as in figures of crypto wealth.

For example, a low-level caller with no experience will sometimes be mockingly referred to as a 3fig or 3f, as in a person with less than $1,000 to their name. Salaries for callers are often also referenced this way, e.g. “Weekly salary: 5f.”

This meme shared by Stotle uses humor to depict and all-too-common pathway for voice phishing callers, who are often minors recruited from gaming networks like Minecraft and Roblox. The image that Lookout used in its blog post for Crypto Chameleon can be seen in the lower right hooded figure.

Voice phishing groups frequently require new members to provide “proof of funds” — screenshots of their crypto holdings, ostensibly to demonstrate they are not penniless — before they’re allowed to join.

This proof of funds (POF) demand is typical among thieves selling high-dollar items, because it tends to cut down on the time-wasting inquiries from criminals who can’t afford what’s for sale anyway. But it has become so common in cybercrime communities that there are now several services designed to create fake POF images and videos, allowing customers to brag about large crypto holdings without actually possessing said wealth.

Several of the phishing panel videos shared by Stotle feature audio that suggests co-conspirators were practicing responses to certain call scenarios, while other members of the phishing group critiqued them or tried disrupt their social engineering by being verbally abusive.

These groups will organize and operate for a few weeks, but tend to disintegrate when one member of the conspiracy decides to steal some or all of the loot, referred to in these communities as “snaking” others out of their agreed-upon sums. Almost invariably, the phishing groups will splinter apart over the drama caused by one of these snaking events, and individual members eventually will then re-form a new phishing group.

Allison Nixon is the chief research officer for Unit 221B, a cybersecurity firm in New York that has worked on a number of investigations involving these voice phishing groups. Nixon said the constant snaking within the voice phishing circles points to a psychological self-selection phenomenon that is in desperate need of academic study.

“In short, a person whose moral compass lets them rob old people will also be a bad business partner,” Nixon said. “This is another fundamental flaw in this ecosystem and why most groups end in betrayal. This structural problem is great for journalists and the police too. Lots of snitching.”

POINTS FOR BRAZENNESS

Asked about the size of Perm’s phishing enterprise, Stotle said there were dozens of distinct phishing groups paying to use Perm’s panel. He said each group was assigned their own subdomain on Perm’s main “command and control server,” which naturally uses the domain name commandandcontrolserver[.]com.

A review of that domain’s history via DomainTools.com shows there are at least 57 separate subdomains scattered across commandandcontrolserver[.]com and two other related control domains — thebackendserver[.]com and lookoutsucks[.]com. That latter domain was created and deployed shortly after Lookout published its blog post on Crypto Chameleon.

The dozens of phishing domains that phone home to these control servers are all kept offline when they are not actively being used in phishing attacks. A social engineering training guide shared by Stotle explains this practice minimizes the chances that a phishing domain will get “redpaged,” a reference to the default red warning pages served by Google Chrome or Firefox whenever someone tries to visit a site that’s been flagged for phishing or distributing malware.

What’s more, while the phishing sites are live their operators typically place a CAPTCHA challenge in front of the main page to prevent security services from scanning and flagging the sites as malicious.

It may seem odd that so many cybercriminal groups operate so openly on instant collaboration networks like Telegram and Discord. After all, this blog is replete with stories about cybercriminals getting caught thanks to personal details they inadvertently leaked or disclosed themselves.

Nixon said the relative openness of these cybercrime communities makes them inherently risky, but it also allows for the rapid formation and recruitment of new potential co-conspirators. Moreover, today’s English-speaking cybercriminals tend to be more afraid of gettimg home invaded or mugged by fellow cyber thieves than they are of being arrested by authorities.

“The biggest structural threat to the online criminal ecosystem is not the police or researchers, it is fellow criminals,” Nixon said. “To protect them from themselves, every criminal forum and marketplace has a reputation system, even though they know it’s a major liability when the police come. That is why I am not worried as we see criminals migrate to various ‘encrypted’ platforms that promise to ignore the police. To protect themselves better against the law, they have to ditch their protections against fellow criminals and that’s not going to happen.”

Federal authorities have arrested and indicted a 20-year-old U.S. Army soldier on suspicion of being Kiberphant0m, a cybercriminal who has been selling and leaking sensitive customer call records stolen earlier this year from AT&T and Verizon. As first reported by KrebsOnSecurity last month, the accused is a communications specialist who was recently stationed in South Korea.

One of several selfies on the Facebook page of Cameron Wagenius.

Cameron John Wagenius, 20, was arrested near the Army base in Fort Hood, Texas on Dec. 20, after being indicted on two criminal counts of unlawful transfer of confidential phone records.

The sparse, two-page indictment (PDF) doesn’t reference specific victims or hacking activity, nor does it include any personal details about the accused. But a conversation with Wagenius’ mother — Minnesota native Alicia Roen — filled in the gaps.

Roen said that prior to her son’s arrest he’d acknowledged being associated with Connor Riley Moucka, a.k.a. “Judische,” a prolific cybercriminal from Canada who was arrested in late October for stealing data from and extorting dozens of companies that stored data at the cloud service Snowflake.

In an interview with KrebsOnSecurity, Judische said he had no interest in selling the data he’d stolen from Snowflake customers and telecom providers, and that he preferred to outsource that to Kiberphant0m and others. Meanwhile, Kiberphant0m claimed in posts on Telegram that he was responsible for hacking into at least 15 telecommunications firms, including AT&T and Verizon.

On November 26, KrebsOnSecurity published a story that followed a trail of clues left behind by Kiberphantom indicating he was a U.S. Army soldier stationed in South Korea.

An 18-year-old Cameron Wagenius, joining the U.S. Army.

Ms. Roen said Cameron worked on radio signals and network communications at an Army base in South Korea for the past two years, returning to the United States periodically. She said Cameron was always good with computers, but that she had no idea he might have been involved in criminal hacking.

“I never was aware he was into hacking,” Roen said. “It was definitely a shock to me when we found this stuff out.”

Ms. Roen said Cameron joined the Army as soon as he was of age, following in his older brother’s footsteps.

“He and his brother when they were like 6 and 7 years old would ask for MREs from other countries,” she recalled, referring to military-issued “meals ready to eat” food rations. “They both always wanted to be in the Army. I’m not sure where things went wrong.”

Immediately after news broke of Moucka’s arrest, Kiberphant0m posted on the hacker community BreachForums what they claimed were the AT&T call logs for President-elect Donald J. Trump and for Vice President Kamala Harris.

“In the event you do not reach out to us @ATNT all presidential government call logs will be leaked,” Kiberphant0m threatened, signing their post with multiple “#FREEWAIFU” tags. “You don’t think we don’t have plans in the event of an arrest? Think again.”

Kiberphant0m posting what he claimed was a “data schema” stolen from the NSA via AT&T.

On that same day, Kiberphant0m posted what they claimed was the “data schema” from the U.S. National Security Agency.

On Nov. 5, Kiberphant0m offered call logs stolen from Verizon’s push-to-talk (PTT) customers — mainly U.S. government agencies and emergency first responders. On Nov. 9, Kiberphant0m posted a sales thread on BreachForums offering a “SIM-swapping” service targeting Verizon PTT customers. In a SIM-swap, fraudsters use credentials that are phished or stolen from mobile phone company employees to divert a target’s phone calls and text messages to a device they control.

The profile photo on Wagenius’ Facebook page was deleted within hours of my Nov. 26 story identifying Kiberphant0m as a likely U.S. Army soldier. Still, many of his original profile photos remain, including several that show Wagenius in uniform while holding various Army-issued weapons.

Several profile photos visible on the Facebook page of Cameron Wagenius.

November’s story on Kiberphant0m cited his own Telegram messages saying he maintained a large botnet that was used for distributed denial-of-service (DDoS) attacks to knock websites, users and networks offline. In 2023, Kiberphant0m sold remote access credentials for a major U.S. defense contractor.

Allison Nixon is chief research officer at the New York-based cybersecurity firm Unit 221B who helped track down Kiberphant0m’s real life identity. Nixon was among several security researchers who faced harassment and specific threats of violence from Judische and his associates.

“Anonymously extorting the President and VP as a member of the military is a bad idea, but it’s an even worse idea to harass people who specialize in de-anonymizing cybercriminals,” Nixon told KrebsOnSecurity. She said the investigation into Kiberphant0m shows that law enforcement is getting better and faster at going after cybercriminals — especially those who are actually living in the United States.

“Between when we, and an anonymous colleague, found his opsec mistake on November 10th to his last Telegram activity on December 6, law enforcement set the speed record for the fastest turnaround time for an American federal cyber case that I have witnessed in my career,” she said.

Nixon asked to share a message for all the other Kiberphant0ms out there who think they can’t be found and arrested.

“I know that young people involved in cybercrime will read these articles,” Nixon said. “You need to stop doing stupid shit and get a lawyer. Law enforcement wants to put all of you in prison for a long time.”

The indictment against Wagenius was filed in Texas, but the case has been transferred to the U.S. District Court for the Western District of Washington in Seattle.

A cyberattack that shut down two of the top casinos in Las Vegas last year quickly became one of the most riveting security stories of 2023: It was the first known case of native English-speaking hackers in the United States and Britain teaming up with ransomware gangs based in Russia. But that made-for-Hollywood narrative has eclipsed a far more hideous trend: Many of these young, Western cybercriminals are also members of fast-growing online groups that exist solely to bully, stalk, harass and extort vulnerable teens into physically harming themselves and others.

Image: Shutterstock.

In September 2023, a Russian ransomware group known as ALPHV/Black Cat claimed credit for an intrusion at the MGM Resorts hotel chain that quickly brought MGM’s casinos in Las Vegas to a standstill. While MGM was still trying to evict the intruders from its systems, an individual who claimed to have firsthand knowledge of the hack contacted multiple media outlets to offer interviews about how it all went down.

One account of the hack came from a 17-year-old in the United Kingdom, who told reporters the intrusion began when one of the English-speaking hackers phoned a tech support person at MGM and tricked them into resetting the password for an employee account.

The security firm CrowdStrike dubbed the group “Scattered Spider,” a recognition that the MGM hackers came from different hacker cliques scattered across an ocean of Telegram and Discord servers dedicated to financially-oriented cybercrime.

Collectively, this archipelago of crime-focused chat communities is known as “The Com,” and it functions as a kind of distributed cybercriminal social network that facilitates instant collaboration.

But mostly, The Com is a place where cybercriminals go to boast about their exploits and standing within the community, or to knock others down a peg or two. Top Com members are constantly sniping over who pulled off the most impressive heists, or who has accumulated the biggest pile of stolen virtual currencies.

And as often as they extort victim companies for financial gain, members of The Com are constantly trying to wrest stolen money from their cybercriminal rivals — often in ways that spill over into physical violence in the real world.

CrowdStrike would go on to produce and sell Scattered Spider action figures, and it featured a life-sized Scattered Spider sculpture at this year’s RSA Security Conference in San Francisco.

But marketing security products and services based on specific cybercriminal groups can be tricky, particularly if it turns out that robbing and extorting victims is by no means the most abhorrent activity those groups engage in on a daily basis.

KrebsOnSecurity examined the Telegram user ID number of the account that offered media interviews about the MGM hack — which corresponds to the screen name “@Holy” — and found the same account was used across a number of cybercrime channels that are entirely focused on extorting young people into harming themselves or others, and recording the harm on video.

In one post on a Telegram channel dedicated to youth extortion, this same user can be seen asking if anyone knows the current Telegram handles for several core members of 764, an extremist group known for victimizing children through coordinated online campaigns of extortion, doxing, swatting and harassment.

HOLY NAZI

Holy was known to possess multiple prized Telegram usernames, including @bomb, @halo, and @cute, as well as one of the highest-priced Telegram usernames ever put up for sale: @nazi. A source close to the investigation said @Holy also was a moderator on “Harm Nation,” an offshoot of 764.

People affiliated with harm groups like 764 will often recruit new members by lurking on gaming platforms, social media sites and mobile applications that are popular with young people, including Discord, Minecraft, Roblox, Steam, Telegram, and Twitch.

“This type of offence usually starts with a direct message through gaming platforms and can move to more private chatrooms on other virtual platforms, typically one with video enabled features, where the conversation quickly becomes sexualized or violent,” warns a recent alert from the Royal Canadian Mounted Police (RCMP) about the rise of sextortion groups on social media channels.

“One of the tactics being used by these actors is sextortion, however, they are not using it to extract money or for sexual gratification,” the RCMP continued. “Instead they use it to further manipulate and control victims to produce more harmful and violent content as part of their ideological objectives and radicalization pathway.”

The 764 network is among the most populated harm communities, but there are plenty more. Some of the largest such known groups include CVLT, Court, Kaskar, Leak Society, 7997, 8884, 2992, 6996, 555, Slit Town, 545, 404, NMK, 303, and H3ll.

In March, a consortium of reporters from Wired, Der Spiegel, Recorder and The Washington Post examined millions of messages across more than 50 Discord and Telegram chat groups.

“The abuse perpetrated by members of com groups is extreme,” Wired’s Ali Winston wrote. “They have coerced children into sexual abuse or self-harm, causing them to deeply lacerate their bodies to carve ‘cutsigns’ of an abuser’s online alias into their skin.” The story continues:

“Victims have flushed their heads in toilets, attacked their siblings, killed their pets, and in some extreme instances, attempted or died by suicide. Court records from the United States and European nations reveal participants in this network have also been accused of robberies, in-person sexual abuse of minors, kidnapping, weapons violations, swatting, and murder.”

“Some members of the network extort children for sexual pleasure, some for power and control. Some do it merely for the kick that comes from manipulation. Others sell the explicit CSAM content produced by extortion on the dark web.”

KrebsOnSecurity has learned Holy’s real name is Owen David Flowers, and that he is the previously unnamed 17-year-old who was arrested in July 2024 by the U.K.’s West Midlands Police as part of a joint investigation with the FBI into the MGM hack.

Early in their cybercriminal career (as a 15-year-old), @Holy went by the handle “Vsphere,” and was a proud member of the LAPSUS$ cybercrime group. Throughout 2022, LAPSUS$ would hack and social engineer their way into some of the world’s biggest technology companies, including EA Games, Microsoft, NVIDIA, Okta, Samsung, and T-Mobile.

JUDISCHE/WAIFU

Another timely example of the overlap between harm communities and top members of The Com can be found in a group of criminals who recently stole obscene amounts of customer records from users of the cloud data provider Snowflake.

At the end of 2023, malicious hackers figured out that many major companies have uploaded massive amounts of valuable and sensitive customer data to Snowflake servers, all the while protecting those Snowflake accounts with little more than a username and password (no multi-factor authentication required). The group then searched darknet markets for stolen Snowflake account credentials, and began raiding the data storage repositories used by some of the world’s largest corporations.

Among those that had data exposed in Snowflake was AT&T, which disclosed in July that cybercriminals had stolen personal information and phone and text message records for roughly 110 million people — nearly all its customers.

A report on the extortion group from the incident response firm Mandiant notes that Snowflake victim companies were privately approached by the hackers, who demanded a ransom in exchange for a promise not to sell or leak the stolen data. All told, more than 160 organizations were extorted, including TicketMaster, Lending Tree, Advance Auto Parts and Neiman Marcus.

On May 2, 2024, a user by the name “Judische” claimed on the fraud-focused Telegram channel Star Chat that they had hacked Santander Bank, one of the first known Snowflake victims. Judische would repeat that claim in Star Chat on May 13 — the day before Santander publicly disclosed a data breach — and would periodically blurt out the names of other Snowflake victims before their data even went up for sale on the cybercrime forums.

A careful review of Judische’s account history and postings on Telegram shows this user is more widely known under the nickname “Waifu,” an early moniker that corresponds to one of the more accomplished SIM-swappers in The Com over the years.

In a SIM-swapping attack, the fraudsters will phish or purchase credentials for mobile phone company employees, and use those credentials to redirect a target’s mobile calls and text messages to a device the attackers control.

Several channels on Telegram maintain a frequently updated leaderboard of the 100 richest SIM-swappers, as well as the hacker handles associated with specific cybercrime groups (Waifu is ranked #24). That leaderboard has long included Waifu on a roster of hackers for a group that called itself “Beige.”

Beige members were implicated in two stories published here in 2020. The first was an August 2020 piece called Voice Phishers Targeting Corporate VPNs, which warned that the COVID-19 epidemic had brought a wave of voice phishing or “vishing” attacks that targeted work-from-home employees via their mobile devices, and tricked many of those people into giving up credentials needed to access their employer’s network remotely.

Beige group members also have claimed credit for a breach at the domain registrar GoDaddy. In November 2020, intruders thought to be associated with the Beige Group tricked a GoDaddy employee into installing malicious software, and with that access they were able to redirect the web and email traffic for multiple cryptocurrency trading platforms.

The Telegram channels that Judische and his related accounts frequented over the years show this user divides their time between posting in SIM-swapping and cybercrime cashout channels, and harassing and stalking others in harm communities like Leak Society and Court.

Mandiant has attributed the Snowflake compromises to a group it calls “UNC5537,” with members based in North America and Turkey. KrebsOnSecurity has learned Judische is a 26-year-old software engineer in Ontario, Canada.

Sources close to the investigation into the Snowflake incident tell KrebsOnSecurity the UNC5537 member in Turkey is John Erin Binns, an elusive American man indicted by the U.S. Department of Justice (DOJ) for a 2021 breach at T-Mobile that exposed the personal information of at least 76.6 million customers.

Binns is currently in custody in a Turkish prison and fighting his extradition. Meanwhile, he has been suing almost every federal agency and agent that contributed investigative resources to his case.

In June 2024, a Mandiant employee told Bloomberg that UNC5537 members have made death threats against cybersecurity experts investigating the hackers, and that in one case the group used artificial intelligence to create fake nude photos of a researcher to harass them.

ViLE

In June 2024, two American men pleaded guilty to hacking into a U.S. Drug Enforcement Agency (DEA) online portal that tapped into 16 different federal law enforcement databases.  Sagar “Weep” Singh, a 20-year-old from Rhode Island, and Nicholas “Convict” Ceraolo, 25, of Queens, NY, were both active in SIM-swapping communities.

Singh and Ceraolo hacked into a number of foreign police department email accounts, and used them to make phony “emergency data requests” to social media platforms seeking account information about specific users they were stalking. According to the government, in each case the men impersonating the foreign police departments told those platforms the request was urgent because the account holders had been trading in child pornography or engaging in child extortion.

Eventually, the two men formed part of a group of cybercriminals known to its members as “ViLE,” who specialize in obtaining personal information about third-party victims, which they then used to harass, threaten or extort the victims, a practice known as “doxing.”

The U.S. government says Singh and Ceraolo worked closely with a third man — referenced in the indictment as co-conspirator #1 or “CC-1” — to administer a doxing forum where victims could pay to have their personal information removed.

The government doesn’t name CC-1 or the doxing forum, but CC-1’s hacker handle is “Kayte” (a.k.a. “KT“) which corresponds to the nickname of a 23-year-old man who lives with his parents in Coffs Harbor, Australia. For several years (with a brief interruption), KT has been the administrator of a truly vile doxing community known as the Doxbin.

A screenshot of the website for the cybercriminal group “ViLE.” Image: USDOJ.

People whose names and personal information appear on the Doxbin can quickly find themselves the target of extended harassment campaigns, account hacking, SIM-swapping and even swatting — which involves falsely reporting a violent incident at a target’s address to trick local police into responding with potentially deadly force.

A handful of Com members targeted by federal authorities have gone so far as to perpetrate swatting, doxing, and other harassment against the same federal agents who are trying to unravel their alleged crimes. This has led some investigators working cases involving the Com to begin redacting their names from affidavits and indictments filed in federal court.

In January 2024, KrebsOnSecurity broke the news that prosecutors in Florida had charged a 19-year-old alleged Scattered Spider member named Noah Michael Urban with wire fraud and identity theft. That story recounted how Urban’s alleged hacker identities “King Bob” and “Sosa” inhabited a world in which rival cryptocurrency theft rings frequently settled disputes through so-called “violence-as-a-service” offerings — hiring strangers online to perpetrate firebombings, beatings and kidnappings against their rivals.

Urban’s indictment is currently sealed. But a copy of the document obtained by KrebsOnSecurity shows the name of the federal agent who testified to it has been blacked out.

The final page of Noah Michael Urban’s indictment shows the investigating agent redacted their name from charging documents.

HACKING RINGS, STALKING VICTIMS

In June 2022, this blog told the story of two men charged with hacking into the Ring home security cameras of a dozen random people and then methodically swatting each of them. Adding insult to injury, the men used the compromised security cameras to record live footage of local police swarming those homes.

McCarty, in a mugshot.

James Thomas Andrew McCarty, Charlotte, N.C., and Kya Christian Nelson, of Racine, Wisc., conspired to hack into Yahoo email accounts belonging to victims in the United States. The two would check how many of those Yahoo accounts were associated with Ring accounts, and then target people who used the same password for both accounts.

The Telegram and Discord aliases allegedly used by McCarty — “Aspertaine” and “Couch,” among others — correspond to an identity that was active in certain channels dedicated to SIM-swapping.

What KrebsOnSecurity didn’t report at the time is that both ChumLul and Aspertaine were active members of CVLT, wherein those identities clearly participated in harassing and exploiting young teens online.

In June 2024, McCarty was sentenced to seven years in prison after pleading guilty to making hoax calls that elicited police SWAT responses. Nelson also pleaded guilty and received a seven-year prison sentence.

POMPOMPURIN

In March 2023, U.S. federal agents in New York announced they’d arrested “Pompompurin,” the alleged administrator of Breachforums, an English-language cybercrime forum where hacked corporate databases frequently appear for sale. In cases where the victim organization isn’t extorted in advance by hackers, being listed on Breachforums has often been the way many victims first learned of an intrusion.

Pompompurin had been a nemesis to the FBI for several years. In November 2021, KrebsOnSecurity broke the news that thousands of fake emails about a cybercrime investigation were blasted out from the FBI’s email systems and Internet addresses.

Pompompurin took credit for that stunt, and said he was able to send the FBI email blast by exploiting a flaw in an FBI portal designed to share information with state and local law enforcement authorities. The FBI later acknowledged that a software misconfiguration allowed someone to send the fake emails.

In December, 2022, KrebsOnSecurity detailed how hackers active on BreachForums had infiltrated the FBI’s InfraGard program, a vetted network designed to build cyber and physical threat information sharing partnerships with experts in the private sector. The hackers impersonated the CEO of a major financial company, applied for InfraGard membership in the CEO’s name, and were granted admission to the community.

The feds named Pompompurin as 21-year-old Peeksill resident Conor Brian Fitzpatrick, who was originally charged with one count of conspiracy to solicit individuals to sell unauthorized access devices (stolen usernames and passwords). But after FBI agents raided and searched the home where Fitzpatrick lived with his parents, prosecutors tacked on charges for possession of child pornography.

DOMESTIC TERRORISM?

Recent actions by the DOJ indicate the government is well aware of the significant overlap between leading members of The Com and harm communities. But the government also is growing more sensitive to the criticism that it can often take months or years to gather enough evidence to criminally charge some of these suspects, during which time the perpetrators can abuse and recruit countless new victims.

Late last year, however, the DOJ signaled a new tactic in pursuing leaders of harm communities like 764: Charging them with domestic terrorism.

In December 2023, the government charged (PDF) a Hawaiian man with possessing and sharing sexually explicit videos and images of prepubescent children being abused. Prosecutors allege Kalana Limkin, 18, of Hilo, Hawaii, admitted he was an associate of CVLT and 764, and that he was the founder of a splinter harm group called Cultist. Limkin’s Telegram profile shows he also was active on the harm community Slit Town.

The relevant citation from Limkin’s complaint reads:

“Members of the group ‘764’ have conspired and continue to conspire in both online and in-person venues to engage in violent actions in furtherance of a Racially Motivated Violent Extremist ideology, wholly or in part through activities that violate federal criminal law meeting the statutory definition of Domestic Terrorism, defined in Title 18, United States Code, § 2331.”

Experts say charging harm groups under anti-terrorism statutes potentially gives the government access to more expedient investigative powers than it would normally have in a run-of-the-mill criminal hacking case.

“What it ultimately gets you is additional tools you can use in the investigation, possibly warrants and things like that,” said Mark Rasch, a former U.S. federal cybercrime prosecutor and now general counsel for the New York-based cybersecurity firm Unit 221B. “It can also get you additional remedies at the end of the case, like greater sanctions, more jail time, fines and forfeiture.”

But Rasch said this tactic can backfire on prosecutors who overplay their hand and go after someone who ends up challenging the charges in court.

“If you’re going to charge a hacker or pedophile with a crime like terrorism, that’s going to make it harder to get a conviction,” Rasch said. “It adds to the prosecutorial burden and increases the likelihood of getting an acquittal.”

Rasch said it’s unclear where it is appropriate to draw the line in the use of terrorism statutes to disrupt harm groups online, noting that there certainly are circumstances where individuals can commit violations of domestic anti-terrorism statutes through their Internet activity alone.

“The Internet is a platform like any other, where virtually any kind of crime that can be committed in the real world can also be committed online,” he said. “That doesn’t mean all misuse of computers fits within the statutory definition of terrorism.”

The RCMP’s warning on sexual extortion of minors over the Internet lists a number of potential warning signs that teens may exhibit if they become immeshed in these harm groups. The FBI urges anyone who believes their child or someone they know is being exploited to contact their local FBI field office, call 1-800-CALL-FBI, or report it online at tips.fbi.gov.

Image: Shutterstock.com

Three different cybercriminal groups claimed access to internal networks at communications giant T-Mobile in more than 100 separate incidents throughout 2022, new data suggests. In each case, the goal of the attackers was the same: Phish T-Mobile employees for access to internal company tools, and then convert that access into a cybercrime service that could be hired to divert any T-Mobile user’s text messages and phone calls to another device.

The conclusions above are based on an extensive analysis of Telegram chat logs from three distinct cybercrime groups or actors that have been identified by security researchers as particularly active in and effective at “SIM-swapping,” which involves temporarily seizing control over a target’s mobile phone number.

Countless websites and online services use SMS text messages for both password resets and multi-factor authentication. This means that stealing someone’s phone number often can let cybercriminals hijack the target’s entire digital life in short order — including access to any financial, email and social media accounts tied to that phone number.

All three SIM-swapping entities that were tracked for this story remain active in 2023, and they all conduct business in open channels on the instant messaging platform Telegram. KrebsOnSecurity is not naming those channels or groups here because they will simply migrate to more private servers if exposed publicly, and for now those servers remain a useful source of intelligence about their activities.

Each advertises their claimed access to T-Mobile systems in a similar way. At a minimum, every SIM-swapping opportunity is announced with a brief “Tmobile up!” or “Tmo up!” message to channel participants. Other information in the announcements includes the price for a single SIM-swap request, and the handle of the person who takes the payment and information about the targeted subscriber.

The information required from the customer of the SIM-swapping service includes the target’s phone number, and the serial number tied to the new SIM card that will be used to receive text messages and phone calls from the hijacked phone number.

Initially, the goal of this project was to count how many times each entity claimed access to T-Mobile throughout 2022, by cataloging the various “Tmo up!” posts from each day and working backwards from Dec. 31, 2022.

But by the time we got to claims made in the middle of May 2022, completing the rest of the year’s timeline seemed unnecessary. The tally shows that in the last seven-and-a-half months of 2022, these groups collectively made SIM-swapping claims against T-Mobile on 104 separate days — often with multiple groups claiming access on the same days.

The 104 days in the latter half of 2022 in which different known SIM-swapping groups claimed access to T-Mobile employee tools.

KrebsOnSecurity shared a large amount of data gathered for this story with T-Mobile. The company declined to confirm or deny any of these claimed intrusions. But in a written statement, T-Mobile said this type of activity affects the entire wireless industry.

“And we are constantly working to fight against it,” the statement reads. “We have continued to drive enhancements that further protect against unauthorized access, including enhancing multi-factor authentication controls, hardening environments, limiting access to data, apps or services, and more. We are also focused on gathering threat intelligence data, like what you have shared, to help further strengthen these ongoing efforts.”

TMO UP!

While it is true that each of these cybercriminal actors periodically offer SIM-swapping services for other mobile phone providers — including AT&T, Verizon and smaller carriers — those solicitations appear far less frequently in these group chats than T-Mobile swap offers. And when those offers do materialize, they are considerably more expensive.

The prices advertised for a SIM-swap against T-Mobile customers in the latter half of 2022 ranged between USD $1,000 and $1,500, while SIM-swaps offered against AT&T and Verizon customers often cost well more than twice that amount.

To be clear, KrebsOnSecurity is not aware of specific SIM-swapping incidents tied to any of these breach claims. However, the vast majority of advertisements for SIM-swapping claims against T-Mobile tracked in this story had two things in common that set them apart from random SIM-swapping ads on Telegram.

First, they included an offer to use a mutually trusted “middleman” or escrow provider for the transaction (to protect either party from getting scammed). More importantly, the cybercriminal handles that were posting ads for SIM-swapping opportunities from these groups generally did so on a daily or near-daily basis — often teasing their upcoming swap events in the hours before posting a “Tmo up!” message announcement.

In other words, if the crooks offering these SIM-swapping services were ripping off their customers or claiming to have access that they didn’t, this would be almost immediately obvious from the responses of the more seasoned and serious cybercriminals in the same chat channel.

There are plenty of people on Telegram claiming to have SIM-swap access at major telecommunications firms, but a great many such offers are simply four-figure scams, and any pretenders on this front are soon identified and banned (if not worse).

One of the groups that reliably posted “Tmo up!” messages to announce SIM-swap availability against T-Mobile customers also reliably posted “Tmo down!” follow-up messages announcing exactly when their claimed access to T-Mobile employee tools was discovered and revoked by the mobile giant.

A review of the timestamps associated with this group’s incessant “Tmo up” and “Tmo down” posts indicates that while their claimed access to employee tools usually lasted less than an hour, in some cases that access apparently went undiscovered for several hours or even days.

TMO TOOLS

How could these SIM-swapping groups be gaining access to T-Mobile’s network as frequently as they claim? Peppered throughout the daily chit-chat on their Telegram channels are solicitations for people urgently needed to serve as “callers,” or those who can be hired to social engineer employees over the phone into navigating to a phishing website and entering their employee credentials.

Allison Nixon is chief research officer for the New York City-based cybersecurity firm Unit 221B. Nixon said these SIM-swapping groups will typically call employees on their mobile devices, pretend to be someone from the company’s IT department, and then try to get the person on the other end of the line to visit a phishing website that mimics the company’s employee login page.

Nixon argues that many people in the security community tend to discount the threat from voice phishing attacks as somehow “low tech” and “low probability” threats.

“I see it as not low-tech at all, because there are a lot of moving parts to phishing these days,” Nixon said. “You have the caller who has the employee on the line, and the person operating the phish kit who needs to spin it up and down fast enough so that it doesn’t get flagged by security companies. Then they have to get the employee on that phishing site and steal their credentials.”

In addition, she said, often there will be yet another co-conspirator whose job it is to use the stolen credentials and log into employee tools. That person may also need to figure out how to make their device pass “posture checks,” a form of device authentication that some companies use to verify that each login is coming only from employee-issued phones or laptops.

For aspiring criminals with little experience in scam calling, there are plenty of sample call transcripts available on these Telegram chat channels that walk one through how to impersonate an IT technician at the targeted company — and how to respond to pushback or skepticism from the employee. Here’s a snippet from one such tutorial that appeared recently in one of the SIM-swapping channels:

“Hello this is James calling from Metro IT department, how’s your day today?”

(yea im doing good, how r u)

i’m doing great, thank you for asking

i’m calling in regards to a ticket we got last week from you guys, saying you guys were having issues with the network connectivity which also interfered with [Microsoft] Edge, not letting you sign in or disconnecting you randomly. We haven’t received any updates to this ticket ever since it was created so that’s why I’m calling in just to see if there’s still an issue or not….”

TMO DOWN!

The TMO UP data referenced above, combined with comments from the SIM-swappers themselves, indicate that while many of their claimed accesses to T-Mobile tools in the middle of 2022 lasted hours on end, both the frequency and duration of these events began to steadily decrease as the year wore on.

T-Mobile declined to discuss what it may have done to combat these apparent intrusions last year. However, one of the groups began to complain loudly in late October 2022 that T-Mobile must have been doing something that was causing their phished access to employee tools to die very soon after they obtained it.

One group even remarked that they suspected T-Mobile’s security team had begun monitoring their chats.

Indeed, the timestamps associated with one group’s TMO UP/TMO DOWN notices show that their claimed access was often limited to less than 15 minutes throughout November and December of 2022.

Whatever the reason, the calendar graphic above clearly shows that the frequency of claimed access to T-Mobile decreased significantly across all three SIM-swapping groups in the waning weeks of 2022.

SECURITY KEYS

T-Mobile US reported revenues of nearly $80 billion last year. It currently employs more than 71,000 people in the United States, any one of whom can be a target for these phishers.

T-Mobile declined to answer questions about what it may be doing to beef up employee authentication. But Nicholas Weaver, a researcher and lecturer at University of California, Berkeley’s International Computer Science Institute, said T-Mobile and all the major wireless providers should be requiring employees to use physical security keys for that second factor when logging into company resources.

A U2F device made by Yubikey.

“These breaches should not happen,” Weaver said. “Because T-Mobile should have long ago issued all employees security keys and switched to security keys for the second factor. And because security keys provably block this style of attack.”

The most commonly used security keys are inexpensive USB-based devices. A security key implements a form of multi-factor authentication known as Universal 2nd Factor (U2F), which allows the user to complete the login process simply by inserting the USB key and pressing a button on the device. The key works without the need for any special software drivers.

The allure of U2F devices for multi-factor authentication is that even if an employee who has enrolled a security key for authentication tries to log in at an impostor site, the company’s systems simply refuse to request the security key if the user isn’t on their employer’s legitimate website, and the login attempt fails. Thus, the second factor cannot be phished, either over the phone or Internet.

THE ROLE OF MINORS IN SIM-SWAPPING

Nixon said one confounding aspect of SIM-swapping is that these criminal groups tend to recruit teenagers to do their dirty work.

“A huge reason this problem has been allowed to spiral out of control is because children play such a prominent role in this form of breach,” Nixon said.

Nixon said SIM-swapping groups often advertise low-level jobs on places like Roblox and Minecraft, online games that are extremely popular with young adolescent males.

“Statistically speaking, that kind of recruiting is going to produce a lot of people who are underage,” she said. “They recruit children because they’re naive, you can get more out of them, and they have legal protections that other people over 18 don’t have.”

For example, she said, even when underage SIM-swappers are arrested, the offenders tend to go right back to committing the same crimes as soon as they’re released.

In January 2023, T-Mobile disclosed that a “bad actor” stole records on roughly 37 million current customers, including their name, billing address, email, phone number, date of birth, and T-Mobile account number.

In August 2021, T-Mobile acknowledged that hackers made off with the names, dates of birth, Social Security numbers and driver’s license/ID information on more than 40 million current, former or prospective customers who applied for credit with the company. That breach came to light after a hacker began selling the records on a cybercrime forum.

In the shadow of such mega-breaches, any damage from the continuous attacks by these SIM-swapping groups can seem insignificant by comparison. But Nixon says it’s a mistake to dismiss SIM-swapping as a low volume problem.

“Logistically, you may only be able to get a few dozen or a hundred SIM-swaps in a day, but you can pick any customer you want across their entire customer base,” she said. “Just because a targeted account takeover is low volume doesn’t mean it’s low risk. These guys have crews that go and identify people who are high net worth individuals and who have a lot to lose.”

Nixon said another aspect of SIM-swapping that causes cybersecurity defenders to dismiss the threat from these groups is the perception that they are full of low-skilled “script kiddies,” a derisive term used to describe novice hackers who rely mainly on point-and-click hacking tools.

“They underestimate these actors and say this person isn’t technically sophisticated,” she said. “But if you’re rolling around in millions worth of stolen crypto currency, you can buy that sophistication. I know for a fact some of these compromises were at the hands of these ‘script kiddies,’ but they’re not ripping off other people’s scripts so much as hiring people to make scripts for them. And they don’t care what gets the job done, as long as they get to steal the money.”

Most people who operate DDoS-for-hire businesses attempt to hide their true identities and location. Proprietors of these so-called “booter” or “stresser” services — designed to knock websites and users offline — have long operated in a legally murky area of cybercrime law. But until recently, their biggest concern wasn’t avoiding capture or shutdown by the feds: It was minimizing harassment from unhappy customers or victims, and insulating themselves against incessant attacks from competing DDoS-for-hire services.

And then there are booter store operators like John Dobbs, a 32-year-old computer science graduate student living in Honolulu, Hawaii. For at least a decade until late last year, Dobbs openly operated IPStresser[.]com, a popular and powerful attack-for-hire service that he registered with the state of Hawaii using his real name and address. Likewise, the domain was registered in Dobbs’s name and hometown in Pennsylvania.

Dobbs, in an undated photo from his Github profile. Image: john-dobbs.github.io

The only work experience Dobbs listed on his resume was as a freelance developer from 2013 to the present day. Dobbs’s resume doesn’t name his booter service, but in it he brags about maintaining websites with half a million page views daily, and “designing server deployments for performance, high-availability and security.”

In December 2022, the U.S. Department of Justice seized Dobbs’s IPStresser website and charged him with one count of aiding and abetting computer intrusions. Prosecutors say his service attracted more than two million registered users, and was responsible for launching a staggering 30 million distinct DDoS attacks.

The government seized four-dozen booter domains, and criminally charged Dobbs and five other U.S. men for allegedly operating stresser services. This was the Justice Department’s second such mass takedown targeting DDoS-for-hire services and their accused operators. In 2018, the feds seized 15 stresser sites, and levied cybercrime charges against three men for their operation of booter services.

Dobbs’s booter service, IPStresser, in June 2020. Image: archive.org.

Many accused stresser site operators have pleaded guilty over the years after being hit with federal criminal charges. But the government’s core claim — that operating a booter site is a violation of U.S. computer crime laws — wasn’t properly tested in the courts until September 2021.

That was when a jury handed down a guilty verdict against Matthew Gatrel, a then 32-year-old St. Charles, Ill. man charged in the government’s first 2018 mass booter bust-up. Despite admitting to FBI agents that he ran two booter services (and turning over plenty of incriminating evidence in the process), Gatrel opted to take his case to trial, defended the entire time by court-appointed attorneys.

Prosecutors said Gatrel’s booter services — downthem[.]org and ampnode[.]com — helped some 2,000 paying customers launch debilitating digital assaults on more than 20,000 targets, including many government, banking, university and gaming websites.

Gatrel was convicted on all three charges of violating the Computer Fraud and Abuse Act, including conspiracy to commit unauthorized impairment of a protected computer, conspiracy to commit wire fraud, and unauthorized impairment of a protected computer. He was sentenced to two years in prison.

Now, it appears Dobbs is also planning to take his chances with a jury. On Jan. 4, Dobbs entered a plea of not guilty. Neither Dobbs nor his court-appointed attorney responded to requests for comment.

But as it happens, Dobbs himself provided some perspective on his thinking in an email exchange with KrebsOnSecurity back in 2020. I’d reached out to Dobbs because it was obvious he didn’t mind if people knew he operated one of the world’s most popular DDoS-for-hire sites, and I was genuinely curious why he was so unafraid of getting raided by the feds.

“Yes, I am the owner of the domain you listed, however you are not authorized to post an article containing said domain name, my name or this email address without my prior written permission,” Dobbs replied to my initial outreach on March 10, 2020 using his email address from the University of Hawaii at Manoa.

A few hours later, I received more strident instructions from Dobbs, this time via his official email address at ipstresser[.]com.

“I will state again for absolute clarity, you are not authorized to post an article containing ipstresser.com, my name, my GitHub profile and/or my hawaii.edu email address,” Dobbs wrote, as if taking dictation from a lawyer who doesn’t understand how the media works.

When pressed for particulars on his business, Dobbs replied that the number of IPStresser customers was “privileged information,” and said he didn’t even advertise the service. When asked whether he was concerned that many of his competitors were by then serving jail time for operating similar booter services, Dobbs maintained that the way he’d set up the business insulated him from any liability.

“I have been aware of the recent law enforcement actions against other operators of stress testing services,” Dobbs explained. “I cannot speak to the actions of these other services, but we take proactive measures to prevent misuse of our service and we work with law enforcement agencies regarding any reported abuse of our service.”

What were those proactive measures? In a 2015 interview with ZDNet France, Dobbs asserted that he was immune from liability because his clients all had to submit a digital signature attesting that they wouldn’t use the site for illegal purposes.

“Our terms of use are a legal document that protects us, among other things, from certain legal consequences,” Dobbs told ZDNet. “Most other sites are satisfied with a simple checkbox, but we ask for a digital signature in order to imply real consent from our customers.”

Dobbs told KrebsOnSecurity his service didn’t generate much of a profit, but rather that he was motivated by “filling a legitimate need.”

“My reason for offering the service is to provide the ability to test network security measures before someone with malicious intent attacks said network and causes downtime,” he said. “Sure, some people see only the negatives, but there is a long list of companies I have worked with over the years who would say my service is a godsend and has helped them prevent tens of thousands of dollars in downtime resulting from a malicious attack.”

“I do not believe that providing such a service is illegal, assuming proper due diligence to prevent malicious use of the service, as is the case for IPstresser[.]com,” Dobbs continued. “Someone using such a service to conduct unauthorized testing is illegal in many countries, however, the legal liability is that of the user, not of the service provider.”

Dobbs’s profile on GitHub includes more of his ideas about his work, including a curious piece on “software engineering ethics.” In his January 2020 treatise “My Software Engineering Journey,” Dobbs laments that nothing in his formal education prepared him for the reality that a great deal of his work would be so tedious and repetitive (this tracks closely with a 2020 piece here called Career Choice Tip: Cybercrime is Mostly Boring).

“One area of software engineering that I think should be covered more in university classes is maintenance,” Dobbs wrote. “Projects are often worked on for at most a few months, and students do not experience the maintenance aspect of software engineering until they reach the workplace. Let’s face it, ongoing maintenance of a project is boring; there is nothing like the euphoria of completing a project you have been working on for months and releasing it to the world, but I would say that half of my professional career has been related to maintenance.”

Allison Nixon is chief research officer at the New York-based cybersecurity firm Unit 221B. Nixon is part of a small group of researchers who have been closely tracking the DDoS-for-hire industry for years, and she said Dobbs’s claim that what he’s doing is legal makes sense given that it took years for the government to recognize the size of the problem.

“These guys are arguing that their services are legal because for a long time nothing happened to them,” Nixon said. “It’s difficult to argue something is illegal if no one has ever been arrested for it before.”

Nixon says the government’s fight against the booter services — and by extension other types of cybercrimes — is hampered by a legal system that often takes years to cycle through cybercrime cases.

“With cybercrime, the cycle between the crime and investigation and arrest can often take a year or more, and that’s for a really fast case,” Nixon said. “If someone robbed a store, we’d expect a police response within a few minutes. If someone robs a bank’s website, there might be some indication of police activity within a year.”

Nixon praised the 2022 and 2018 booter takedown operations as “huge steps forward,” but added that “there need to be more of them, and faster.”

“This time lag is part of the reason it’s so difficult to shut down the pipeline of new talent going into cybercrime,” she said. “They think what they’re doing is legal because nothing has happened, and because of the amount of time it takes to shut these things down. And it’s really a big problem, where we see a lot of people becoming criminals on the basis that what they’re doing isn’t really illegal because the cops won’t do anything.”

In December 2020, Dobbs filed an application with the state of Hawaii to withdraw IP Stresser Inc. from its roster of active companies. But according to prosecutors, Dobbs would continue to operate his DDoS-for-hire site until at least November 2022.

Two months after our 2020 email interview, Dobbs would earn his second bachelor’s degree (in computer science; his resume says he earned a bachelor’s in civil engineering from Drexel University in 2013). The federal charges against Dobbs came just as he was preparing to enter his final semester toward a master’s degree in computer science at the University of Hawaii.

Nixon says she has a message for anyone involved in operating a DDoS-for-hire service.

“Unless you are verifying that the target owns the infrastructure you’re targeting, there is no legal way to operate a DDoS-for-hire service,” she said. “There is no Terms of Service you could put on the site that would somehow make it legal.”

And her message to the customers of those booter services? It’s a compelling one to ponder, particularly now that investigators in the United States, U.K. and elsewhere have started going after booter service customers.

“When a booter service claims they don’t share logs, they’re lying because logs are legal leverage for when the booter service operator gets arrested,” Nixon said. “And when they do, you’re going to be the first people they throw under the bus.”

Peter is an IT manager for a technology manufacturer that got hit with a Russian ransomware strain called “Zeppelin” in May 2020. He’d been on the job less than six months, and because of the way his predecessor architected things, the company’s data backups also were encrypted by Zeppelin. After two weeks of stalling their extortionists, Peter’s bosses were ready to capitulate and pay the ransom demand. Then came the unlikely call from an FBI agent. “Don’t pay,” the agent said. “We’ve found someone who can crack the encryption.”

Peter, who spoke candidly about the attack on condition of anonymity, said the FBI told him to contact a cybersecurity consulting firm in New Jersey called Unit 221B, and specifically its founder — Lance James. Zeppelin sprang onto the crimeware scene in December 2019, but it wasn’t long before James discovered multiple vulnerabilities in the malware’s encryption routines that allowed him to brute-force the decryption keys in a matter of hours, using nearly 100 cloud computer servers.

In an interview with KrebsOnSecurity, James said Unit 221B was wary of advertising its ability to crack Zeppelin ransomware keys because it didn’t want to tip its hand to Zeppelin’s creators, who were likely to modify their file encryption approach if they detected it was somehow being bypassed.

This is not an idle concern. There are multiple examples of ransomware groups doing just that after security researchers crowed about finding vulnerabilities in their ransomware code.

“The minute you announce you’ve got a decryptor for some ransomware, they change up the code,” James said.

But he said the Zeppelin group appears to have stopped spreading their ransomware code gradually over the past year, possibly because Unit 221B’s referrals from the FBI let them quietly help nearly two dozen victim organizations recover without paying their extortionists.

In a blog post published today to coincide with a Black Hat Dubai talk on their discoveries, James and co-author Joel Lathrop said they were motivated to crack Zeppelin after the ransomware gang started attacking nonprofit and charity organizations.

“What motivated us the most during the leadup to our action was the targeting of homeless shelters, nonprofits and charity organizations,” the two wrote. “These senseless acts of targeting those who are unable to respond are the motivation for this research, analysis, tools, and blog post. A general Unit 221B rule of thumb around our offices is: Don’t [REDACTED] with the homeless or sick! It will simply trigger our ADHD and we will get into that hyper-focus mode that is good if you’re a good guy, but not so great if you are an ***hole.”

The researchers said their break came when they understood that while Zeppelin used three different types of encryption keys to encrypt files, they could undo the whole scheme by factoring or computing just one of them: An ephemeral RSA-512 public key that is randomly generated on each machine it infects.

“If we can recover the RSA-512 Public Key from the registry, we can crack it and get the 256-bit AES Key that encrypts the files!” they wrote. “The challenge was that they delete the [public key] once the files are fully encrypted. Memory analysis gave us about a 5-minute window after files were encrypted to retrieve this public key.”

Unit 221B ultimately built a “Live CD” version of Linux that victims could run on infected systems to extract that RSA-512 key. From there, they would load the keys into a cluster of 800 CPUs donated by hosting giant Digital Ocean that would then start cracking them. The company also used that same donated infrastructure to help victims decrypt their data using the recovered keys.

A typical Zeppelin ransomware note.

Jon is another grateful Zeppelin ransomware victim who was aided by Unit 221B’s decryption efforts. Like Peter, Jon asked that his last name and that of his employer be omitted from the story, but he’s in charge of IT for a mid-sized managed service provider that got hit with Zeppelin in July 2020.

The attackers that savaged Jon’s company managed to phish credentials and a multi-factor authentication token for some tools the company used to support customers, and in short order they’d seized control over the servers and backups for a healthcare provider customer.

Jon said his company was reluctant to pay a ransom in part because it wasn’t clear from the hackers’ demands whether the ransom amount they demanded would provide a key to unlock all systems, and that it would do so safely.

“They want you to unlock your data with their software, but you can’t trust that,” Jon said. “You want to use your own software or someone else who’s trusted to do it.”

In August 2022, the FBI and the Cybersecurity & Infrastructure Security Agency (CISA) issued a joint warning on Zeppelin, saying the FBI had “observed instances where Zeppelin actors executed their malware multiple times within a victim’s network, resulting in the creation of different IDs or file extensions, for each instance of an attack; this results in the victim needing several unique decryption keys.”

The advisory says Zeppelin has attacked “a range of businesses and critical infrastructure organizations, including defense contractors, educational institutions, manufacturers, technology companies, and especially organizations in the healthcare and medical industries. Zeppelin actors have been known to request ransom payments in Bitcoin, with initial amounts ranging from several thousand dollars to over a million dollars.”

The FBI and CISA say the Zeppelin actors gain access to victim networks by exploiting weak Remote Desktop Protocol (RDP) credentials, exploiting SonicWall firewall vulnerabilities, and phishing campaigns. Prior to deploying Zeppelin ransomware, actors spend one to two weeks mapping or enumerating the victim network to identify data enclaves, including cloud storage and network backups, the alert notes.

Jon said he felt so lucky after connecting with James and hearing about their decryption work, that he toyed with the idea of buying a lottery ticket that day.

“This just doesn’t usually happen,” Jon said. “It’s 100 percent like winning the lottery.”

By the time Jon’s company got around to decrypting their data, they were forced by regulators to prove that no patient data had been exfiltrated from their systems. All told, it took his employer two months to fully recover from the attack.

“I definitely feel like I was ill-prepared for this attack,” Jon said. “One of the things I’ve learned from this is the importance of forming your core team and having those people who know what their roles and responsibilities are ahead of time. Also, trying to vet new vendors you’ve never met before and build trust relationships with them is very difficult to do when you have customers down hard now and they’re waiting on you to help them get back up.”

A more technical writeup on Unit 221B’s discoveries (cheekily titled “0XDEAD ZEPPELIN”) is available here.

There is a terrifying and highly effective “method” that criminal hackers are now using to harvest sensitive customer data from Internet service providers, phone companies and social media firms. It involves compromising email accounts and websites tied to police departments and government agencies, and then sending unauthorized demands for subscriber data while claiming the information being requested can’t wait for a court order because it relates to an urgent matter of life and death.

In the United States, when federal, state or local law enforcement agencies wish to obtain information about who owns an account at a social media firm, or what Internet addresses a specific cell phone account has used in the past, they must submit an official court-ordered warrant or subpoena.

Virtually all major technology companies serving large numbers of users online have departments that routinely review and process such requests, which are typically granted as long as the proper documents are provided and the request appears to come from an email address connected to an actual police department domain name.

But in certain circumstances — such as a case involving imminent harm or death — an investigating authority may make what’s known as an Emergency Data Request (EDR), which largely bypasses any official review and does not require the requestor to supply any court-approved documents.

It is now clear that some hackers have figured out there is no quick and easy way for a company that receives one of these EDRs to know whether it is legitimate. Using their illicit access to police email systems, the hackers will send a fake EDR along with an attestation that innocent people will likely suffer greatly or die unless the requested data is provided immediately.

In this scenario, the receiving company finds itself caught between two unsavory outcomes: Failing to immediately comply with an EDR — and potentially having someone’s blood on their hands — or possibly leaking a customer record to the wrong person.

“We have a legal process to compel production of documents, and we have a streamlined legal process for police to get information from ISPs and other providers,” said Mark Rasch, a former prosecutor with the U.S. Department of Justice.

“And then we have this emergency process, almost like you see on [the television series] Law & Order, where they say they need certain information immediately,” Rasch continued. “Providers have a streamlined process where they publish the fax or contact information for police to get emergency access to data. But there’s no real mechanism defined by most Internet service providers or tech companies to test the validity of a search warrant or subpoena. And so as long as it looks right, they’ll comply.”

To make matters more complicated, there are tens of thousands of police jurisdictions around the world — including roughly 18,000 in the United States alone — and all it takes for hackers to succeed is illicit access to a single police email account.

THE LAPSUS$ CONNECTION

The reality that teenagers are now impersonating law enforcement agencies to subpoena privileged data on their targets at whim is evident in the dramatic backstory behind LAPSUS$, the data extortion group that recently hacked into some of the world’s most valuable technology companies, including Microsoft, Okta, NVIDIA and Vodafone.

In a blog post about their recent hack, Microsoft said LAPSUS$ succeeded against its targets through a combination of low-tech attacks, mostly involving old-fashioned social engineering — such as bribing employees at or contractors for the target organization.

“Other tactics include phone-based social engineering; SIM-swapping to facilitate account takeover; accessing personal email accounts of employees at target organizations; paying employees, suppliers, or business partners of target organizations for access to credentials and multi-factor authentication (MFA) approval; and intruding in the ongoing crisis-communication calls of their targets,” Microsoft wrote of LAPSUS$.

The roster of the now-defunct “Infinity Recursion” hacking team, from which some members of LAPSUS$ allegedly hail.

Researchers from security firms Unit 221B and Palo Alto Networks say that prior to launching LAPSUS$, the group’s leader “White” (a.k.a. “WhiteDoxbin,” “Oklaqq”) was a founding member of a cybercriminal group calling itself the “Recursion Team.” This group specialized in SIM swapping targets of interest and participating in “swatting” attacks, wherein fake bomb threats, hostage situations and other violent scenarios are phoned in to police as part of a scheme to trick them into visiting potentially deadly force on a target’s address.

The founder of the Recursion Team was a then 14-year-old from the United Kingdom who used the handle “Everlynn.” On April 5, 2021, Everlynn posted a new sales thread to the cybercrime forum cracked[.]to titled, “Warrant/subpoena service (get law enforcement data from any service).” The price: $100 to $250 per request.

Everlynn advertising a warrant/subpoena service based on fake EDRs. Image: Ke-la.com.

“Services [include] Apple, Snapchat, Google (more expensive), not doing Discord, basically any site mostly,” read Everlynn’s ad, which was posted by the user account “InfinityRecursion.”

A month prior on Cracked, Everlynn posted a sales thread, “1x Government Email Account || BECOME A FED!,” which advertised the ability to send email from a federal agency within the government of Argentina.

“I would like to sell a government email that can be used for subpoena for many companies such as Apple, Uber, Instagram, etc.,” Everlynn’s sales thread explained, setting the price at $150. “You can breach users and get private images from people on SnapChat like nudes, go hack your girlfriend or something haha. You won’t get the login for the account, but you’ll basically obtain everything in the account if you play your cards right. I am not legally responsible if you mishandle this. This is very illegal and you will get raided if you don’t use a vpn. You can also breach into the government systems for this, and find LOTS of more private data and sell it for way, way more.”

Last week, the BBC reported that authorities in the United Kingdom had detained seven individuals aged 16 to 21 in connection with LAPSUS$.

TAKING ON THE DOXBIN

It remains unclear whether White or Everlynn were among those detained; U.K. police declined to name the suspects. But White’s real-life identity became public recently after he crossed the wrong people.

The de-anonymization of the LAPSUS$ leader began late last year after he purchased a website called Doxbin, a long-running and highly toxic online community that is used to “dox” or post deeply personal information on people.

Based on the feedback posted by Doxbin members, White was not a particularly attentive administrator. Longtime members soon took to harassing him about various components of the site falling into disrepair. That pestering eventually prompted White to sell Doxbin back to its previous owner at a considerable loss. But before doing so, White leaked the Doxbin user database.

White’s leak triggered a swift counterpunch from Doxbin’s staff, which naturally responded by posting on White perhaps the most thorough dox the forum had ever produced.

KrebsOnSecurity recently interviewed the past and current owner of the Doxbin — an established hacker who goes by the handle “KT.” According to KT, it is becoming more common for hackers to use EDRs for stalking, hacking, harassing and publicly humiliating others.

KT shared several recent examples of fraudulent EDRs obtained by hackers who bragged about their success with the method.

“Terroristic threats with a valid reason to believe somebody’s life is in danger is usually the go-to,” KT said, referring to the most common attestation that accompanies a fake EDR.

One of the phony EDRs shared by KT targeted an 18-year-old from Indiana, and was sent to the social media platform Discord earlier this year. The document requested the Internet address history of Discord accounts tied to a specific phone number used by the target. Discord complied with the request.

“Discord replies to EDRs in 30 minutes to one hour with the provided information,” KT claimed.

Asked about the validity of the unauthorized EDR shared by KT, Discord said the request came from a legitimate law enforcement account that was later determined to have been compromised.

“We can confirm that Discord received requests from a legitimate law enforcement domain and complied with the requests in accordance with our policies,” Discord said in a written statement. “We verify these requests by checking that they come from a genuine source, and did so in this instance. While our verification process confirmed that the law enforcement account itself was legitimate, we later learned that it had been compromised by a malicious actor. We have since conducted an investigation into this illegal activity and notified law enforcement about the compromised email account.”

KT said fake EDRs don’t have to come from police departments based in the United States, and that some people in the community of those sending fake EDRs are hacking into police department emails by first compromising the agency’s website. From there, they can drop a backdoor “shell” on the server to secure permanent access, and then create new email accounts within the hacked organization.

In other cases, KT said, hackers will try to guess the passwords of police department email systems. In these attacks, the hackers will identify email addresses associated with law enforcement personnel, and then attempt to authenticate using passwords those individuals have used at other websites that have been breached previously.

“A lot of governments overseas are using WordPress, and I know a kid on Telegram who has multiple shells on gov sites,” KT said. “It’s near impossible to get U.S. dot-govs nowadays, although I’ve seen a few people with it. Most govs use [Microsoft] Outlook, so it’s more difficult because theres usually some sort of multi-factor authentication. But not all have it.”

According to KT, Everlynn and White recently had a falling out, with White paying KT to publish a dox on Everlynn and to keep it pinned to the site’s home page. That dox states that Everlynn is a 15-year-old from the United Kingdom who has used a variety of monikers over the past year alone, including “Miku” and “Anitsu.”

KT said Everlynn’s dox is accurate, and that the youth has been arrested multiple times for issuing fake EDRs. But KT said each time Everlynn gets released from police custody, he goes right back to committing the same cybercrimes.

“Anitsu (Miku, Everlynn), an old staff member of Doxbin, was arrested probably 4-5 months ago for jacking government emails used for EDR’ing,” KT said. “White and him are not friends anymore though. White paid me a few weeks ago to pin his dox on Doxbin. Also, White had planned to use EDRs against me, due to a bet we had planned; dox for dox, winner gets 1 coin.”

A FUNDAMENTALLY UNFIXABLE PROBLEM?

Nicholas Weaver, a security specialist and lecturer at the University of California, Berkeley, said one big challenge to combating fraudulent EDRs is that there is fundamentally no notion of global online identity.

“The only way to clean it up would be to have the FBI act as the sole identity provider for all state and local law enforcement,” Weaver said. “But even that won’t necessarily work because how does the FBI vet in real time that some request is really from some podunk police department?”

It’s not clear that the FBI would be willing or able to take on such a task. In November 2021, KrebsOnSecurity broke the news that hackers sent a fake email alert to thousands of state and local law enforcement entities through the FBI’s Law Enforcement Enterprise Portal (LEEP). In that attack, the intruders abused a fairly basic and dangerous coding error on the website, and the fake emails all came from a real fbi.gov address.

The phony message sent in November 2021 via the FBI’s email system. 

The particulars of how the FBI’s LEEP portal got hacked were provided by Pompompurin, the handle chosen by an individual who’s been involved in countless data breaches at major companies. But Doxbin’s KT told KrebsOnSecurity this week that White was the one who initially discovered the LEEP portal security weakness.

“White originally found that,” KT said. “Pom just took credit.”

KrebsOnSecurity asked the FBI whether it had any indication that its own systems were used for unauthorized EDRs. The FBI declined to answer that question, but confirmed it was aware of different schemes involving phony EDRs targeting both the public and the agency’s private sector partners.

“We take these reports seriously and vigorously pursue them,” reads a written statement shared by the FBI. “Visit this page for tips and resources to verify the information you are receiving. If you believe you are a victim of an emergency data request scheme, please report to www.ic3.gov or contact your local FBI field office.”

Rasch said while service providers need more rigorous vetting mechanisms for all types of legal requests, getting better at spotting unauthorized EDRs would require these companies to somehow know and validate the names of every police officer in the United States.

“One of the problems you have is there’s no validated master list of people who are authorized to make that demand,” Rasch said. “And that list is going to change all the time. But even then, the entire system is only as secure as the least secure individual police officer email account.”

The idea of impersonating law enforcement officers to obtain information typically only available via search warrant or subpoena is hardly new. A fictionalized example appeared in the second season of the hit television show Mr. Robot, wherein the main character Elliot pretends to be a police officer to obtain location data in real time from a cellular phone company.

Weaver said what probably keeps fraudulent EDRs from being more common is that most people in the criminal hacking community perceive it as too risky. This is supported by the responses in discussion threads across multiple hacking forums where members sought out someone to perform an EDR on their behalf.

“It’s highly risky if you get caught,” Weaver said. “But doing this is not a matter of skill. It’s one of will. It’s a fundamentally unfixable problem without completely redoing how we think about identity on the Internet on a national scale.”

The current situation with fraudulent EDRs illustrates the dangers of relying solely on email to process legal requests for highly sensitive subscriber data. In July 2021, a bipartisan group of U.S. senators introduced new legislation to combat the growing use of counterfeit court orders by scammers and criminals. The bill calls for funding for state and tribal courts to adopt widely available digital signature technology that meets standards developed by the National Institute of Standards and Technology.

“Forged court orders, usually involving copy-and-pasted signatures of judges, have been used to authorize illegal wiretaps and fraudulently take down legitimate reviews and websites by those seeking to conceal negative information and past crimes,” the lawmakers said in a statement introducing their bill.

The Digital Authenticity for Court Orders Act would require federal, state and tribal courts to use a digital signature for orders authorizing surveillance, domain seizures and removal of online content.